Frequently asked questions

1. What happens re: placement fees/replacement if there's a big problem with the au pair during the placement, e.g. if they don't bond with the children, do something terrible, etc.? How long does it usually take to find someone?

We have a procedure that we follow if there are any problems. Most problems are just teething troubles and are therefore easily resolved. Occasionally, an au pair is not suited to a family and vice versa. In this case, we look at the whole situation and decide what is best for all parties. If a replacement must be made, we try to do this as quickly and as smoothly as possible within a timescale of two to four weeks.

2) Do you know where I can find out about language schools in our area as I haven't had much luck finding long term courses - they all seem to be intensive at a cost of thousands!

The best thing to do is to get in touch with your Local Education Department or Colleges of Further Education in your area. Explain to them that you have an au pair coming to stay and you're looking for a suitable and relatively inexpensive course, English as a Foreign Language. You/your au pair should be looking to pay around £250 per term. Many classes are now free to EU citizens.

3) What advice would you give me to keep my au pair and my family happy?

We have found in the past that the key to a successful placement is to welcome your au pair from the outset and include her as a member of the family. At the same time, establish a set timetable so that the au pair feels from the beginning that she has a role to play in the day to day routine of the household.

By doing this, your au pair will feel useful and busy and this in turn will help prevent homesickness in the early days. Attending college is also a very important part of your au pair's stay, not only from the language point of view but also from the social aspect.

Extreme changes in culture, diet, general way of life, the strains of speaking in a foreign language and the distance of parental love and support can all contribute at times to feelings of depression, loneliness and difficulties in communication. I would ask you to make allowances for this and be supportive as possible, especially in the early days.

Babysitting agency

If you wish to know anything else, please do not hesitate to call us on 07947572570