Frequently asked questions

1. What happens re: placement fees/replacement if there's a big problem with the au pair during the placement, e.g. if they don't bond with the children, do something terrible, etc.? How long does it usually take to find someone?

We have a procedure that we follow if there are any problems. Most problems are just teething troubles and are therefore easily resolved. Occasionally, an au pair is not suited to a family and vice versa. In this case, we look at the whole situation and decide what is best for all parties. If a replacement must be made, we try to do this as quickly and as smoothly as possible within a timescale of two to four weeks.

2) Do you know where I can find out about language schools in our area as I haven't had much luck finding long term courses - they all seem to be intensive at a cost of thousands!

3) What advice would you give me to keep my au pair and my family happy?

We have found in the past that the key to a successful placement is to welcome your au pair from the outset and include her as a member of the family. At the same time, establish a set timetable so that the au pair feels from the beginning that she has a role to play in the day to day routine of the household.

Extreme changes in culture, diet, general way of life, the strains of speaking in a foreign language and the distance of parental love and support can all contribute at times to feelings of depression, loneliness and difficulties in communication. I would ask you to make allowances for this and be supportive as possible, especially in the early days.